WBU RMS Helpdesk ^{powered by RITE}

Back Office Setup 0

Blue Bird Tools 0

DSC / Bird Bucks (Loyalty) 0

POS Setup 0

Seed Sale 0

POS Basics 1

• Using RMS in Offline Mode

RITE Add-ins for Microsoft RMS 1

• Problems automatically downloading RITE Application Framework

RITE Backup Service for Microsoft RMS 0

RITE Maintenance for Microsoft RMS 0

Barcode Scanners 5

• Configuring Scanners and MSR's to send STX / ETX
• Datalogic QD 2430 Wired Barcode Scanner
• Configure Voyager 1450g for Cloud Retailer
• How to enable Telnyx sim cards
• Troubleshooting Scanning Issues - Handheld Devices

Cash Drawers 0

Credit Card Terminals 5

• PAX PX5 Credit Card Terminal
• PAX PX7 Credit Card Terminal
• PAX S300 Credit Card Terminal
• PX5/PX7 Mounting Kit
• S300 Mounting Kit

Receipt Printers 6

• Setting up Epson & Star OPOS with a Cash Drawer - Cloud Retailer and RMS
• Configuring a Star Receipt Printer
• Epson TM-T88 Series Printer
• Star TSP 100 Printer
• Star Printer Issues after Windows Updates

View all 6

Label Printers 7

• Dymo LabelWriter 450
• Zebra 2824
• Zebra ZD410
• Zebra Printer ZD410 connected to Print Server
• Zebra Label Printer Issues After Windows Update

View all 7

Microsoft Surface Pro/Go 1

• Surface Go for use as a POS Station

Mobile Scanner (Android) 2

• Android Handheld
• Quantity error on HH in price check

Mobile Scanner (Windows Pocket PC) 0

Networking 1

• Network Switch

Printers - General 2

• Adding a Windows or PDF Printer
• Add the same printer twice or multiple times with different settings

Touchscreen Monitors 2

• ELO Touchscreen
• ELO Touchscreen stops working (Recalibration)

General - Troubleshooting/Support 9

• AMEX / Discover Card Don't Work on my Card Defender Terminal!
• Card Defender Cancellation Policy
• Card Defender Network Requirements
• Card Defender Pax Terminal Warranty
• Card Defender Support Policy

View all 9

General - Operations 4

• Automatic Batching of Credit Card Payments
• Contactless Payments
• Store and Forward
• Manually processing a credit card

General - Merchant Services 6

• I'm changing processors, what do I need to know?
• What are important things to look for in a credit card processor/merchant services company
• VAR Info Needed for Card Defender - Article for Processors
• Supported Credit Card Processors
• Supported Card Defender Payment Terminals

View all 6

Payment Terminals 10

• Card Defender Terminal Locked
• A terminal is getting a 912 (or 902) Decline
• How to reboot your Pax payment terminal
• Basic Troubleshooting on a Card Defender Pax terminal - (S300, PX5, PX7, Aries8, A35)
• Chip Read Error on Card Defender Terminal

View all 10

Electronic Payments for Cloud Retailer 6

• Abort Card Processing | Adjusting the Abort Button Delay
• Changing the Credit Card Signature Threshold in Cloud Retailer
• Disable Credit Card Entry Methods
• Moving a terminal to another register
• How to check the signature for credit card transactions in Cloud Retailer

View all 6

Electronic Payments for Microsoft RMS 3

• Changing your database connection on Card Defender (RMS)
• Signatures in RMS using Card Defender
• Changing the Credit Card Signature Threshold in EP for Microsoft RMS